Independent Waters Mass Spec Service and Support
With over 25 years of experience in Mass Spec, LCMS, GCMS, HPLC and GC, you’re in safe hands.
Independent Waters Services
We support MSMS (triple quad) Quattro series, single quad, and TOF machines. We also offer chromatography support for analytical systems including the Alliance series.
Our tailor made contracts are designed to suit individual requirements and include decommissioning, relocation and installation options.
All our service plans are supported by quality spare parts. This provides customer peace of mind, ensuring results are not compromised.
Standard Plan
Peace of mind in a cost-effective package.
What's included in our Standard Plan?
- Genuine replacement parts that save money compared with manufacturer list prices.
- 1 PM visit per year scheduled at the customers’ request (travel and labor covered).
- Heavily discounted breakdown visits.
- Cover a wide range of OEM's.
- Email and telephone support.
Premium Plan
Designed to give reassurance at fixed costs.
What's included in our Premium Plan?
- All inclusive service contract covering all breakdowns.
- 1 PM visit per year scheduled at the customers’ request (parts, travel and labor covered).
- Email and telephone support.
- Remote support.
Multi-Instrument Plan
All technologies under one plan.
What does the Multi-Instrument plan include?
- An umbrella contract covering multiple instruments.
- Provides heavily discounted engineer labour visits.
- Equipment from multiple manufacturers covered under one plan.
- Instruments can be added to the plan at no extra cost.
- Flexible visits that can be used for PM's, breakdowns, training or relocation etc.
- Email and telephone support.
Not sure which service plan is the right one for you?
We’re happy to talk some more to understand your service requirements and get your a service plan that works for you.